From: ManageBetter.biz Insider
To: Scott Jenkins,
Subject: Negative politeness; Effective meetings; Manage expectations; and much more ...
Date: Fri Jun 27 16:21:10 MDT 2014
Body:
ManageBetter.biz Insider
 
   
  Top stories for 06.27.14
 

COMMUNICATION
Use ‘negative politeness’ for sensitive conversations
Use ‘negative politeness’ for sensitive conversations'
According to Pennsylvania State University researchers, “negative politeness” takes three forms
 
Ask workers to look through the customer’s eyes MOTIVATION/ENGAGEMENT
Ask workers to look through the customer’s eyes
Ask these employees to think about why people would want to be served by them in particular
 
 
Target the key activities of every meeting LEADERSHIP
Target the key activities of every meeting
Meetings can waste lots of time
 
 
Remember these keys to manage expectations LEADERSHIP
Remember these keys to manage expectations
To manage and motivate effectively, you need to understand what makes your people tick
 
 
Prioritize—and retain—your top performers MOTIVATION/ENGAGEMENT
Prioritize—and retain—your top performers
You may not always be aware of every worker who is beginning to yearn for greener pastures
 
 
How to handle chronic complainers COMMUNICATION
How to handle chronic complainers
Some people at work are constantly complaining
 
 
 

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