From: ManageBetter.biz Insider
To: Scott Jenkins,
Subject: Quelling chronic gripers; Heading off disasters; Adding depth to interviews; and much more ...
Date: Thu Jun 26 16:00:02 MDT 2014
Body:
ManageBetter.biz Insider
 
   
  Top stories for 06.26.14
 

COMMUNICATION
How to handle chronic complainers
How to handle chronic complainers '
Some people at work are constantly complaining
 
Expand reference checks for a truer picture STAFFING
Expand reference checks for a truer picture
Before deciding to nix a candidate, try to get a true picture of that person’s potential
 
 
Seek out disasters before they happen—with a systematic approach LEADERSHIP
Seek out disasters before they happen—with a systematic approach
Learning from your mistakes is essential to preventing a cycle of repetition
 
 
Bring more depth to your interviews STAFFING
Bring more depth to your interviews
Many times, interviews only test how well someone answers questions, not how he or she will actually perform on the job
 
 
Improve coaching sessions with this three-step process LEADERSHIP
Improve coaching sessions with this three-step process
Not everyone is a natural coach
 
 
Address complaints with the right apology COMMUNICATION
Address complaints with the right apology
An unhappy part of any manager’s job is responding to customer complaints
 
 
 

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