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S.B. 56
This document includes Senate 2nd Reading Floor Amendments incorporated into the bill on Mon, Feb 11, 2013 at 11:46 AM by lpoole. --> 1
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7 LONG TITLE
8 General Description:
9 This bill creates the Utah 211 Referral Information Network.
10 Highlighted Provisions:
11 This bill:
12 . defines terms;
13 . requires the Department of Human Services to designate an approved 211 service
14 provider;
15 . outlines the duties of the approved 211 service provider;
16 . requires state and local governments to provide the approved 211 service provider
17 with information about health and human services available throughout the state;
18 . permits state and local governments to contract with the approved 211 service
19 provider for specialized projects; and
20 . grants the approved 211 service provider, its employees, directors, officers, and
21 information specialists immunity from civil suit, except in cases of willful or
22 wanton misconduct.
23 Money Appropriated in this Bill:
24 None
25 Other Special Clauses:
26 None
27 Utah Code Sections Affected:
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29 62A-17-101, Utah Code Annotated 1953
30 62A-17-102, Utah Code Annotated 1953
31 62A-17-103, Utah Code Annotated 1953
32 62A-17-104, Utah Code Annotated 1953
33 62A-17-105, Utah Code Annotated 1953
34 62A-17-106, Utah Code Annotated 1953
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36 Be it enacted by the Legislature of the state of Utah:
37 Section 1. Section 62A-17-101 is enacted to read:
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39 62A-17-101. Title.
40 This chapter is known as "Utah Referral Information Network."
41 Section 2. Section 62A-17-102 is enacted to read:
42 62A-17-102. Definitions.
43 As used in this chapter:
44 (1) "211" means the abbreviated dialing code assigned by the Federal Communications
45 Commission for consumer access to community information and referral services.
46 (2) "Approved 211 service provider" means a public or nonprofit agency or
47 organization designated by the department to provide 211 services.
48 (3) "Utah 211" means an information and referral system that:
49 (a) maintains a database of:
50 (i) providers of health and human services; and
51 (ii) volunteer opportunities and coordinators throughout the state;
52 (b) assists individuals, families, and communities at no cost in identifying,
53 understanding, and accessing the providers of health and human services; and
54 (c) works collaboratively with state agencies, local governments, community-based
55 organizations, not-for-profit organizations, and faith-based organizations.
56 Section 3. Section 62A-17-103 is enacted to read:
57 62A-17-103. Designated approved 211 service provider -- Department
58 responsibilities.
Senate 2nd Reading Amendments 2-11-2013 lp/rf
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(1) The department shall designate an approved 211 service provider to provide59
60 information to Utah citizens about health and human services available in the citizen's
61 community.
62 (2) Only a service provider approved by the department may provide 211 telephone
63 services in this state.
64 (3) The department shall approve a 211 service provider after considering the
65 following:
66 (a) the ability of the proposed 211 service provider to meet the national 211 standards
67 recommended by the Alliance of Information and Referral Systems;
68 (b) the financial stability of the proposed 211 service provider;
69 (c) the community support for the proposed 211 service provider;
70 (d) the relationship between the proposed 211 service provider and other information
71 and referral services; and
72 (e) other criteria as the department considers appropriate.
73 (4) The department shall coordinate S. :
73a (a) .S with the approved 211 service provider and other
74 state and local agencies to ensure the joint development and maintenance of a statewide
75 information database for use by the approved 211 service provider S. [
75a (b) public transportation providers and human services transportation services, and
75b ensure that by 2014, Utah 211 serves as a single contact point to coordinate efforts, calls, and
75c dispatch. .S
76 Section 4. Section 62A-17-104 is enacted to read:
77 62A-17-104. Utah 211 created -- Responsibilities.
78 (1) The designated 211 service provider described in Section 62A-17-102 shall be
79 known as Utah 211.
80 (2) Utah 211 shall, as appropriations allow:
81 (a) by 2014:
82 (i) provide the services described in this Subsection (2) 24 hours a day, seven days a
83 week;
84 (ii) abide by the key standards for 211 programs, as specified in the Standards for
85 Professional Information and Referral Requirements for Alliance of Information Systems
86 Accreditation and Operating 211 systems; and
87 (iii) be the point of entry for disaster-related information and referral;
88 (b) track types of calls received and referrals made;
89 (c) develop, coordinate, and implement a statewide information and referral system
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91 (d) provide information relating to:
92 (i) health and human services; and
93 (ii) volunteer opportunities;
94 (e) create an online, searchable database to provide information to the public about the
95 health and human services provided by public or private entities throughout the state, and
96 ensure that:
97 (i) the material on the searchable database is indexed:
98 (A) geographically to inform an individual about the health and human services
99 provided in the area where the individual lives; and
100 (B) by type of service provided; and
101 (ii) the searchable database contains links to the Internet sites of any local provider of
102 health and human services, if possible, and include:
103 (A) the name, address, and phone number of organizations providing health and human
104 services in a county; and
105 (B) a description of the type of services provided;
106 (f) be responsible, in collaboration with state agencies, for raising community
107 awareness about available health and human services; and
108 (g) host meetings on a quarterly basis until calendar year 2014, and on a biannual basis
109 beginning in 2014, to seek input and guidance from state agencies, local governments,
110 community-based organizations, not-for-profit organizations, and faith-based organizations.
111 Section 5. Section 62A-17-105 is enacted to read:
112 62A-17-105. Other state agencies and local governments.
113 (1) A state agency or local government institution that provides health and human
114 services, or a public or private entity receiving state-appropriated funds to provide health and
115 human services, shall provide Utah 211 with information, in a form determined by Utah 211,
116 about the services the agency or entity provides for inclusion in the statewide information and
117 referral system.
118 (2) A state agency or local government institution that provides health and human
119 services may not establish a new public telephone line or hotline to provide information or
120 referrals unless the agency or institution first:
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122 information or referrals; and
123 (b) assesses whether a new line or the existing 211 program would be more cost
124 effective.
125 (3) State agencies, local governments, community-based organizations, not-for-profit
126 organizations, faith-based organizations, and businesses that engage in providing human
127 services may contract with Utah 211 to provide specialized projects, including:
128 (a) public health campaigns;
129 (b) seasonal community services; and
130 (c) expanded point of entry services.
131 Section 6. Section 62A-17-106 is enacted to read:
132 62A-17-106. Immunity from liability.
133 (1) Except as provided in Subsection (2), Utah 211, its employees, directors, officers,
134 and information specialists are not liable to any person in a civil action for injury or loss as a
135 result of an act or omission of Utah 211, its employees, directors, officers, or information
136 specialists, in connection with:
137 (a) developing, adopting, implementing, maintaining, or operating the Utah 211
138 system;
139 (b) making Utah 211 available for use by the public; or
140 (c) providing 211 services.
141 (2) Utah 211, its employees, directors, officers, and information specialists shall be
142 liable to any person in a civil action for an injury or loss resulting from willful or wanton
143 misconduct.
Legislative Review Note
as of 1-30-13 2:13 PM