From: CMS Frontier Focus
To: CMS Contacts,
Subject: Frontier Focus: Open Payments- Upcoming Outgages; Reminder, Data Correction Period Ends Soon
Date: Thu Sep 25 14:29:37 MDT 2014


Centers for Medicare & Medicaid Services

Upcoming Outages

The Open Payments system will be inaccessible for a brief time during two scheduled maintenance upgrades at the Centers for Medicare & Medicaid Services' (CMS) data center this week. Please plan accordingly and we apologize for any inconvenience.

Date: Thursday, 9/25/2014
Start Time: 1:00 a.m.
End Time: 5:00 a.m.

Date: Friday, 9/26/2014
Start Time: 10 p.m. (lasts approximately 9 hours) 

For questions please contact the Open Payments helpdesk (see below).

Open Payments Reminder: Data Correction Period Ends Soon

The Open Payments data correction period will be ending soon. As noted in a previous communication, the correction period began on September 15 and would last for a minimum of 15 days. During this time, applicable manufacturers and group purchasing organizations (GPOs) have the opportunity to acknowledge and resolve disputes initiated by physicians and teaching hospitals. 

Note: It is up to the applicable manufacturer or GPO to work directly with the physician or teaching hospital to resolve any disputes. CMS is not responsible for mediating disputes. 

Instructions for the Data Correction Process 

Applicable manufacturers and GPOs can find step-by-step instructions regarding the data correction process below. Additional information and resources can be found on the Dispute and Resolution page on the Open Payments website. 

Tips for Open Payments System Users 

  • Users cannot save entries to complete at a later time.
  • The system times out after 15 minutes of inactivity, and it does not have an auto-save feature.
  • Use Internet Explorer versions 8-10. Currently, the Open Payments system is not optimized for the Safari, Firefox, or Chrome browsers.
  • Using your browser’s navigation buttons during the data correction process may delete information you have entered.

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Questions—Contact Live Help Desk

If you have any questions, you can submit an email to the Help Desk at Live Help Desk support is available by calling 1-855-326-8366, Monday through Friday, from 7:30 a.m. to 6:30 p.m. (CT), excluding Federal holidays.

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