1     
CITIZEN DIGITAL PORTAL AMENDMENTS

2     
2022 GENERAL SESSION

3     
STATE OF UTAH

4     
Chief Sponsor: Jacob L. Anderegg

5     
House Sponsor: Jon Hawkins

6     

7     LONG TITLE
8     General Description:
9          This bill modifies provisions relating to the duties of the Division of Technology
10     Services.
11     Highlighted Provisions:
12          This bill:
13          ▸     modifies duties of the Division of Technology Services;
14          ▸     requires the division to maintain an inventory of digital applications and services
15     used by state agencies; and
16          ▸     modifies the features of the single sign-on citizen portal that the division is required
17     to develop.
18     Money Appropriated in this Bill:
19          None
20     Other Special Clauses:
21          None
22     Utah Code Sections Affected:
23     AMENDS:
24          63A-16-104, as last amended by Laws of Utah 2021, Chapter 382 and renumbered and
25     amended by Laws of Utah 2021, Chapter 344
26          63A-16-201, as renumbered and amended by Laws of Utah 2021, Chapter 344
27          63A-16-803, as renumbered and amended by Laws of Utah 2021, Chapter 344

28     

29     Be it enacted by the Legislature of the state of Utah:
30          Section 1. Section 63A-16-104 is amended to read:
31          63A-16-104. Duties of division.
32          The division shall:
33          (1) lead state executive branch agency efforts to establish and reengineer the state's
34     information technology architecture with the goal of coordinating central and individual agency
35     information technology in a manner that:
36          (a) ensures compliance with the executive branch agency strategic plan; and
37          (b) ensures that cost-effective, efficient information and communication systems and
38     resources are being used by agencies to:
39          (i) reduce data, hardware, and software redundancy;
40          (ii) improve system interoperability and data accessibility between agencies; and
41          (iii) meet the agency's and user's business and service needs;
42          (2) coordinate an executive branch strategic plan for all agencies;
43          (3) develop and implement processes to replicate information technology best practices
44     and standards throughout the executive branch;
45          (4) at least once every odd-numbered year:
46          (a) evaluate the adequacy of the division's and the executive branch agencies' data and
47     information technology system security standards through an independent third party
48     assessment; and
49          (b) communicate the results of the independent third party assessment to the
50     appropriate executive branch agencies and to the president of the Senate and the speaker of the
51     House of Representatives;
52          (5) oversee the expanded use and implementation of project and contract management
53     principles as they relate to information technology projects within the executive branch;
54          (6) serve as general contractor between the state's information technology users and
55     private sector providers of information technology products and services;
56          (7) work toward building stronger partnering relationships with providers;
57          (8) develop service level agreements with executive branch departments and agencies
58     to ensure quality products and services are delivered on schedule and within budget;

59          (9) develop standards for application development including a standard methodology
60     and cost-benefit analysis that all agencies shall utilize for application development activities;
61          (10) maintain a current inventory of all active digital applications and services used by
62     state agencies;
63          [(10)] (11) determine and implement statewide efforts to standardize data elements;
64          [(11)] (12) coordinate with executive branch agencies to provide basic website
65     standards for agencies that address common design standards and navigation standards,
66     including:
67          (a) accessibility for individuals with disabilities in accordance with:
68          (i) the standards of 29 U.S.C. Sec. 794d; and
69          (ii) Section 63A-16-209;
70          (b) consistency with standardized government security standards;
71          (c) designing around user needs with data-driven analysis influencing management and
72     development decisions, using qualitative and quantitative data to determine user goals, needs,
73     and behaviors, and continual testing of the website, web-based form, web-based application, or
74     digital service to ensure that user needs are addressed;
75          (d) providing users of the website, web-based form, web-based application, or digital
76     service with the option for a more customized digital experience that allows users to complete
77     digital transactions in an efficient and accurate manner; and
78          (e) full functionality and usability on common mobile devices;
79          [(12)] (13) consider, when making a purchase for an information system, cloud
80     computing options, including any security benefits, privacy, data retention risks, and cost
81     savings associated with cloud computing options;
82          [(13)] (14) develop systems and methodologies to review, evaluate, and prioritize
83     existing information technology projects within the executive branch and report to the governor
84     and the Public Utilities, Energy, and Technology Interim Committee in accordance with
85     Section 63A-16-201 on a semiannual basis regarding the status of information technology
86     projects;
87          [(14)] (15) assist the Governor's Office of Planning and Budget with the development
88     of information technology budgets for agencies; and
89          [(15)] (16) ensure that any training or certification required of a public official or

90     public employee, as those terms are defined in Section 63G-22-102, complies with Title 63G,
91     Chapter 22, State Training and Certification Requirements, if the training or certification is
92     required:
93          (a) under this chapter;
94          (b) by the department; or
95          (c) by the division.
96          Section 2. Section 63A-16-201 is amended to read:
97          63A-16-201. Chief information officer -- Appointment -- Powers -- Reporting.
98          (1) The director of the division shall serve as the state's chief information officer.
99          (2) The chief information officer shall:
100          (a) advise the governor on information technology policy; and
101          (b) perform those duties given the chief information officer by statute.
102          (3) (a) The chief information officer shall report annually to:
103          (i) the governor; and
104          (ii) the Public Utilities, Energy, and Technology Interim Committee.
105          (b) The report required under Subsection (3)(a) shall:
106          (i) summarize the state's current and projected use of information technology;
107          (ii) summarize the executive branch strategic plan including a description of major
108     changes in the executive branch strategic plan;
109          (iii) provide a brief description of each state agency's information technology plan;
110          (iv) include the status of information technology projects described in Subsection
111     63A-16-104[(11)](12);
112          (v) include the performance report described in Section 63A-16-211; and
113          (vi) include the expenditure of the funds provided for electronic technology,
114     equipment, and hardware.
115          Section 3. Section 63A-16-803 is amended to read:
116          63A-16-803. Single sign-on citizen portal -- Creation.
117          (1) The division shall, in consultation with the entities described in Subsection (4),
118     design and create a single sign-on citizen portal that is:
119          (a) a web portal through which an individual may access information and services
120     described in Subsection (2), as agreed upon by the entities described in Subsection (4); and

121          (b) secure, centralized, and interconnected.
122          (2) The division shall ensure that the single sign-on citizen portal allows an individual,
123     at a single point of entry, to:
124          (a) access and submit an application for:
125          (i) medical and support programs including:
126          (A) a medical assistance program administered under Title 26, Chapter 18, Medical
127     Assistance Act, including Medicaid;
128          (B) the Children's Health Insurance Program under Title 26, Chapter 40, Utah
129     Children's Health Insurance Act;
130          (C) the Primary Care Network as defined in Section 26-18-416; and
131          (D) the Women, Infants, and Children program administered under 42 U.S.C. Sec.
132     1786;
133          (ii) unemployment insurance under Title 35A, Chapter 4, Employment Security Act;
134          (iii) workers' compensation under Title 34A, Chapter 2, Workers' Compensation Act;
135          (iv) employment with a state agency;
136          (v) a driver license or state identification card renewal under Title 53, Chapter 3,
137     Uniform Driver License Act;
138          (vi) a birth or death certificate under Title 26, Chapter 2, Utah Vital Statistics Act; and
139          (vii) a hunting or fishing license under Title 23, Chapter 19, Licenses, Permits, and
140     Tags;
141          (b) access the individual's:
142          (i) transcripts from an institution of higher education described in Section 53B-2-101;
143     and
144          (ii) immunization records maintained by the [Utah] Department of Health;
145          (c) register the individual's vehicle under Title 41, Chapter 1a, Part 2, Registration,
146     with the Motor Vehicle Division of the State Tax Commission;
147          (d) file the individual's state income taxes under Title 59, Chapter 10, Individual
148     Income Tax Act, beginning December 1, 2020;
149          (e) access information about positions available for employment with the state; and
150          (f) access any other service or information the department determines is appropriate in
151     consultation with the entities described in Subsection (4).

152          (3) The division shall develop the single sign-on citizen portal [using an open
153     platform] to include features that:
154          (a) [facilitates] facilitate participation in the portal by a state entity;
155          (b) [allows] allow for optional participation in the portal by a political subdivision of
156     the state; [and]
157          (c) [contains] contain a link to the State Tax Commission website[.];
158          (d) utilize standard access management and identity services that minimize or eliminate
159     the use of duplicate identities for an individual;
160          (e) include the development and support of a standardized library of digital integration
161     services that may be reused across the state's application inventory for online payments,
162     notifications, and other commonly used functions;
163          (f) create and implement design standards that may be applied across all state digital
164     websites and services to provide a consistent look, feel, and navigation; and
165          (g) use an open platform.
166          (4) In developing the single sign-on citizen portal, the department shall consult with:
167          (a) each state executive branch agency that administers a program, provides a service,
168     or manages applicable information described in Subsection (2);
169          (b) the Utah League of Cities and Towns;
170          (c) the Utah Association of Counties; and
171          (d) other appropriate state executive branch agencies.
172          (5) The division shall ensure that the single sign-on citizen portal is fully operational
173     no later than January 1, 2025.