1     
SOCIAL MEDIA USAGE AMENDMENTS

2     
2024 GENERAL SESSION

3     
STATE OF UTAH

4     
Chief Sponsor: Ken Ivory

5     
Senate Sponsor: ____________

6     

7     LONG TITLE
8     General Description:
9          This bill enacts the Utah Digital Expression Act.
10     Highlighted Provisions:
11          This bill:
12          ▸     defines terms;
13          ▸     requires public disclosure of certain information by social media platforms;
14          ▸     requires social media platforms to establish a complaint process and procedures
15     related to content removal and account restrictions;
16          ▸     prohibits viewpoint-based censorship on social media platforms, with certain
17     exceptions;
18          ▸     authorizes the Division of Consumer Protection to investigate complaints and
19     enforce provisions of the Utah Digital Expression Act; and
20          ▸     allows a private right of action for violations.
21     Money Appropriated in this Bill:
22          None
23     Other Special Clauses:
24          This bill provides a special effective date.
25     Utah Code Sections Affected:
26     AMENDS:
27          13-2-1 (Superseded 05/02/24), as last amended by Laws of Utah 2023, Chapters 31,

28     36, 377, 458, 477, 498, and 509
29          13-2-1 (Effective 05/02/24), as last amended by Laws of Utah 2023, Chapters 31, 36,
30     377, 458, 477, 498, 509, and 536
31     ENACTS:
32          13-70-101, Utah Code Annotated 1953
33          13-70-201, Utah Code Annotated 1953
34          13-70-202, Utah Code Annotated 1953
35          13-70-301, Utah Code Annotated 1953
36          13-70-302, Utah Code Annotated 1953
37          13-70-401, Utah Code Annotated 1953
38          13-70-501, Utah Code Annotated 1953
39          13-70-502, Utah Code Annotated 1953
40          13-70-503, Utah Code Annotated 1953
41          13-70-504, Utah Code Annotated 1953
42          13-70-505, Utah Code Annotated 1953
43          13-70-601, Utah Code Annotated 1953
44     

45     Be it enacted by the Legislature of the state of Utah:
46          Section 1. Section 13-2-1 (Superseded 05/02/24) is amended to read:
47          13-2-1 (Superseded 05/02/24). Consumer protection division established --
48     Functions.
49          (1) There is established within the Department of Commerce the Division of Consumer
50     Protection.
51          (2) The division shall administer and enforce the following:
52          (a) Chapter 10a, Music Licensing Practices Act;
53          (b) Chapter 11, Utah Consumer Sales Practices Act;
54          (c) Chapter 15, Business Opportunity Disclosure Act;
55          (d) Chapter 20, New Motor Vehicle Warranties Act;
56          (e) Chapter 21, Credit Services Organizations Act;
57          (f) Chapter 22, Charitable Solicitations Act;
58          (g) Chapter 23, Health Spa Services Protection Act;

59          (h) Chapter 25a, Telephone and Facsimile Solicitation Act;
60          (i) Chapter 26, Telephone Fraud Prevention Act;
61          (j) Chapter 28, Prize Notices Regulation Act;
62          (k) Chapter 32a, Pawnshop, Secondhand Merchandise, and Catalytic Converter
63     Transaction Information Act;
64          (l) Chapter 34, Utah Postsecondary School and State Authorization Act;
65          (m) Chapter 41, Price Controls During Emergencies Act;
66          (n) Chapter 42, Uniform Debt-Management Services Act;
67          (o) Chapter 49, Immigration Consultants Registration Act;
68          (p) Chapter 51, Transportation Network Company Registration Act;
69          (q) Chapter 52, Residential Solar Energy Disclosure Act;
70          (r) Chapter 53, Residential, Vocational and Life Skills Program Act;
71          (s) Chapter 54, Ticket Website Sales Act;
72          (t) Chapter 56, Ticket Transferability Act;
73          (u) Chapter 57, Maintenance Funding Practices Act;
74          (v) Chapter 61, Utah Consumer Privacy Act;
75          (w) Chapter 63, Utah Social Media Regulation Act;
76          (x) Chapter 64, Vehicle Value Protection Agreement Act;
77          (y) Chapter 65, Utah Commercial Email Act; [and]
78          (z) Chapter 67, Online Dating Safety Act[.]; and
79          (aa) Chapter 70, Utah Digital Expression Act.
80          Section 2. Section 13-2-1 (Effective 05/02/24) is amended to read:
81          13-2-1 (Effective 05/02/24). Consumer protection division established --
82     Functions.
83          (1) There is established within the Department of Commerce the Division of Consumer
84     Protection.
85          (2) The division shall administer and enforce the following:
86          (a) Chapter 10a, Music Licensing Practices Act;
87          (b) Chapter 11, Utah Consumer Sales Practices Act;
88          (c) Chapter 15, Business Opportunity Disclosure Act;
89          (d) Chapter 20, New Motor Vehicle Warranties Act;

90          (e) Chapter 21, Credit Services Organizations Act;
91          (f) Chapter 22, Charitable Solicitations Act;
92          (g) Chapter 23, Health Spa Services Protection Act;
93          (h) Chapter 25a, Telephone and Facsimile Solicitation Act;
94          (i) Chapter 26, Telephone Fraud Prevention Act;
95          (j) Chapter 28, Prize Notices Regulation Act;
96          (k) Chapter 32a, Pawnshop, Secondhand Merchandise, and Catalytic Converter
97     Transaction Information Act;
98          (l) Chapter 34, Utah Postsecondary School and State Authorization Act;
99          (m) Chapter 41, Price Controls During Emergencies Act;
100          (n) Chapter 42, Uniform Debt-Management Services Act;
101          (o) Chapter 49, Immigration Consultants Registration Act;
102          (p) Chapter 51, Transportation Network Company Registration Act;
103          (q) Chapter 52, Residential Solar Energy Disclosure Act;
104          (r) Chapter 53, Residential, Vocational and Life Skills Program Act;
105          (s) Chapter 54, Ticket Website Sales Act;
106          (t) Chapter 56, Ticket Transferability Act;
107          (u) Chapter 57, Maintenance Funding Practices Act;
108          (v) Chapter 61, Utah Consumer Privacy Act;
109          (w) Chapter 63, Utah Social Media Regulation Act;
110          (x) Chapter 64, Vehicle Value Protection Agreement Act;
111          (y) Chapter 65, Utah Commercial Email Act;
112          (z) Chapter 67, Online Dating Safety Act; [and]
113          (aa) Chapter 68, Lawyer Referral Consultants Registration Act[.]; and
114          (bb) Chapter 70, Utah Digital Expression Act.
115          Section 3. Section 13-70-101 is enacted to read:
116     
CHAPTER 70. UTAH DIGITAL EXPRESSION ACT

117     
Part 1. General Provisions

118          13-70-101. Definitions.
119          As used in this chapter:
120          (1) "Adverse action" means a social media platform's decision:

121          (a) to suspend, lock, or disable a user's account;
122          (b) to ban a user from the social media platform;
123          (c) to remove content;
124          (d) to demonetize content;
125          (e) to deprioritize content;
126          (f) to add an assessment to content, such as a fact check or other disclaimer regarding
127     the accuracy of the content without fully disclosing the basis for and sources supporting the
128     assessment; or
129          (g) to take any other action related to a user's account or content in accordance with the
130     social media platform's acceptable use policy that relates or is in response to the viewpoints
131     expressed by the user.
132          (2) "Censor" or "censorship" means to block, ban, remove, deplatform, de-boost,
133     restrict, deny equal access or visibility to, or otherwise discriminate against expression.
134          (3) "Director" means the director of the Division of Consumer Protection created in
135     Section 13-2-1.
136          (4) "Division" means the Division of Consumer Protection created in Section 13-2-1.
137          (5) "Expression" means any word, music, sound, still or moving image, number, or
138     other perceivable communication.
139          (6) "Receive" means, with respect to an expression, to read, hear, look at, access, or
140     gain access to the expression.
141          (7) (a) "Social media platform" means an Internet website or application:
142          (i) that is open to the public;
143          (ii) that allows users to create an account; and
144          (iii) whose primary purpose is to enable users to disseminate information to and
145     communicate with other users through the posting of comments, messages, video, images, or
146     other media.
147          (b) "Social media platform" does not include:
148          (i) an Internet service provider;
149          (ii) electronic mail; or
150          (iii) an online service, application, or website:
151          (A) that consists primarily of content that is not user generated but is preselected by the

152     provider, regardless of the type of content; and
153          (B) for which any chat, comment, or interactive functionality is incidental to, directly
154     related to, or dependent on the provider's content described in Subsection (7)(b)(iii)(A).
155          (8) "Unlawful expression" means an expression that is unlawful under state or federal
156     law, including expression that constitutes a tort under state or federal law.
157          (9) (a) "User" means a Utah resident who posts, uploads, transmits, shares, or
158     otherwise publishes or receives content through a social media platform.
159          (b) "User" includes a person who has a social media platform account that the social
160     media platform has disabled or locked.
161          (10) "Utah resident" means a person who resides or operates in Utah and:
162          (a) if the person is an individual, has their primary residence in Utah; or
163          (b) if the person is a business entity or organization, has a principal place of business or
164     principal location in Utah.
165          (11) "Viewpoint" means a specific motivating ideology, opinion, or perspective.
166          Section 4. Section 13-70-201 is enacted to read:
167     
Part 2. Disclosure and Acceptable Use Policy

168          13-70-201. Public disclosures.
169          (1) In accordance with this section, a social media platform shall publicly disclose
170     accurate information regarding the social media platform's content management, data
171     management, and business practices, including specific information regarding the manner in
172     which the social media platform:
173          (a) curates and targets content to users;
174          (b) places and promotes content, services, and products, including the social media
175     platform's own content, services, and products;
176          (c) moderates content;
177          (d) uses search, ranking, or other algorithms or procedures that determine results on the
178     social media platform; and
179          (e) provides users with performance data on the use of the platform and the social
180     media platform's products and services.
181          (2) A social media platform is not required to include in a public disclosure trade
182     secrets and commercial or financial information that is protected from disclosure by federal

183     law.
184          (3) A social media platform shall ensure that a public disclosure:
185          (a) is sufficient to enable users to make an informed choice regarding the purchase or
186     use of access to or services from the platform; and
187          (b) is made available on an Internet website that is easily accessible to the public.
188          Section 5. Section 13-70-202 is enacted to read:
189          13-70-202. Acceptable use policy.
190          (1) A social media platform shall publish an acceptable use policy in a location on the
191     social media platform that is easily accessible to a user.
192          (2) A social media platform shall ensure that an acceptable use policy:
193          (a) reasonably informs a user about the types of content that the social media platform
194     prohibits;
195          (b) explains the steps the social media platform takes to ensure content complies with
196     the policy;
197          (c) explains the process by which a user may submit a complaint under Section
198     13-70-301; and
199          (d) includes a copy of the biannual transparency report as described in Section
200     13-70-302, including a description of any adverse action the social media platform has taken to
201     enforce the policy.
202          Section 6. Section 13-70-301 is enacted to read:
203     
Part 3. Complaints and Reporting

204          13-70-301. Illegal activity or content -- Adverse actions -- Complaint system and
205     procedures - Appeals.
206          (1) A social media platform shall:
207          (a) provide an easily accessible complaint system that enables a user to submit a
208     complaint about the social media platform; and
209          (b) track the status of the complaint, including a complaint regarding:
210          (i) content that potentially violates the social media platform's acceptable use policy;
211          (ii) illegal activity or illegal content; and
212          (iii) the social media platform's decision to take an adverse action.
213          (2) (a) If a social media platform receives a complaint of illegal content or illegal

214     activity, the social media platform shall, no later than two business days after the date on which
215     the social media platform receives the complaint, make a good faith effort to evaluate the
216     legality of the content or activity.
217          (b) If the social media platform determines that the alleged illegal content or illegal
218     activity suggests that the user who posted the content or conducted the activity poses an
219     imminent threat to themselves or others, the social media platform shall immediately notify an
220     appropriate law enforcement agency.
221          (3) Except as provided in Subsection (5), if a social media platform takes an adverse
222     action based on a violation of the platform's acceptable use policy under Section 13-70-202, the
223     social media platform shall, concurrently with the action:
224          (a) notify the user who posted the content of any content removal and explain the
225     reason for the adverse action;
226          (b) allow the user to appeal the decision; and
227          (c) provide written notice to the user of the right to appeal the action and the process
228     for an appeal.
229          (4) Within 30 days after receiving an appeal of an adverse action taken by a social
230     media platform, a social media platform shall:
231          (a) review the appeal;
232          (b) make a determination regarding the appeal; and
233          (c) provide the written notice, that includes:
234          (i) the determination the social media platform reached regarding the appeal; and
235          (ii) in the case of a reversal of the social media platform's decision, the reason for the
236     reversal.
237          (5) A social media platform is not required to provide a user with notice or an
238     opportunity to appeal under Subsection (3) if the social media platform:
239          (a) is unable to contact the user after taking reasonable steps to make contact;
240          (b) reports the user's content or activity to a law enforcement agency; or
241          (c) knows the user's content relates to an ongoing law enforcement agency
242     investigation.
243          (6) If a social media platform receives a user complaint regarding an adverse action,
244     the social media platform shall, no later than 14 business days after the date on which the social

245     media platform receives the complaint:
246          (a) review the content that is subject to the adverse action;
247          (b) determine whether the content adheres to the platform's acceptable use policy;
248          (c) take appropriate steps based on the determination; and
249          (d) notify the user regarding the determination and steps taken under this Subsection
250     (6).
251          Section 7. Section 13-70-302 is enacted to read:
252          13-70-302. Biannual transparency report.
253          (1) A social media platform shall publish a biannual transparency report that includes,
254     with respect to the preceding six-month period:
255          (a) the total number of instances in which the social media platform was informed of
256     illegal content, illegal activity, or policy-violating content by means of:
257          (i) a user complaint;
258          (ii) an employee of or a person contracting with the social media platform; or
259          (iii) an internal automated detection tool;
260          (b) the number of instances in which the social media platform took adverse action
261     with respect to illegal content, illegal activity, or potentially policy-violating content, each
262     instance of which shall be categorized by:
263          (i) the rule violated;
264          (ii) the source for the alert of illegal content, illegal activity, or potentially
265     policy-violating content, including:
266          (A) a government;
267          (B) a user;
268          (C) an internal automated detection tool;
269          (D) coordination with other social media platforms; or
270          (E) persons employed by or contracting with the platform; and
271          (iii) the country of the user who is responsible for the content;
272          (c) the number of coordinated efforts related to illegal content, illegal activity, or
273     potentially policy-violating content, if applicable;
274          (d) (i) the number of instances in which a user appealed an adverse action under
275     Section 13-63-301; and

276          (ii) the percentage of appeals that resulted in the social media platform restoring
277     content; and
278          (e) a description of each tool, practice, action, or technique the social media platform
279     uses to enforce the acceptable use policy.
280          (2) A social media platform shall publish each biannual transparency report:
281          (a) with an open license;
282          (b) in a machine-readable and open format; and
283          (c) in a location that is easily accessible to users.
284          Section 8. Section 13-70-401 is enacted to read:
285     
Part 4. Censorship Prohibited.

286          13-70-401. Censorship prohibited.
287          (1) (a) Except as provided in Subsection (2), and to the extent that a social media
288     platform allows users to engage in expression regarding certain content, the social media
289     platform may not censor a user, a user's expression, or a user's ability to receive the expression
290     of another user based on:
291          (i) the user's particular viewpoint; or
292          (ii) the user's particular viewpoint represented in the user's expression.
293          (b) Censorship based on viewpoint shall be considered an action taken in bad faith.
294          (2) A social media platform may censor expression that:
295          (a) the social media platform is specifically authorized to censor under state or federal
296     law;
297          (b) is the subject of a referral or request from an organization with the purpose of
298     preventing the sexual exploitation of children and protecting survivors of sexual abuse from
299     ongoing harassment;
300          (c) directly incites criminal activity or consists of direct threats of violence or illegal
301     activity targeted against a specific individual or group;
302          (d) is unlawful expression; or
303          (e) a court of competent jurisdiction has ordered the social media platform to remove.
304          (3) Nothing in this section shall prohibit a social media platform from prohibiting
305     entire categories of content, provided that the prohibition of the category does not constitute
306     viewpoint discrimination.

307          (4) This section may not be construed to prohibit or restrict a social media platform
308     from authorizing or facilitating a user's ability to censor specific expression on the user's
309     platform or page at the request of that user.
310          (5) This section applies only to expression that is shared or received in this state.
311          Section 9. Section 13-70-501 is enacted to read:
312     
Part 5. Enforcement by Division.

313          13-70-501. Investigative powers of the division.
314          (1) The division shall receive consumer complaints alleging a failure to comply with a
315     requirement of this chapter.
316          (2) A person may file a consumer complaint with the division that alleges a person's
317     failure to comply with a requirement of this chapter.
318          (3) The division shall investigate a consumer complaint to determine whether a person
319     subject to the requirements of this chapter has failed to comply with a requirement of this
320     chapter.
321          Section 10. Section 13-70-502 is enacted to read:
322          13-70-502. Enforcement powers of the division.
323          (1) The division has the authority to administer and enforce the requirements of this
324     chapter.
325          (2) The attorney general, upon request, shall give legal advice to, and act as counsel
326     for, the division in the exercise of the division's responsibilities under this chapter.
327          (3) (a) Subject to the ability to cure an alleged failure to comply with a provision of this
328     chapter under Subsection (4):
329          (i) the division director may impose an administrative fine of up to $2,500 for each
330     instance of a failure to comply with a provision of this chapter; and
331          (ii) the division may bring an action in a court of competent jurisdiction to enforce a
332     provision of this chapter.
333          (b) In a court action brought by the division to enforce a provision of this chapter, the
334     court may:
335          (i) declare that the act or practice violates a provision of this chapter;
336          (ii) issue an injunction against a person who has failed to comply with a provision of
337     this chapter;

338          (iii) order disgorgement of any money received as a result of failure to comply with a
339     provision of this chapter;
340          (iv) order payment of disgorged money to an injured purchaser or consumer;
341          (v) impose a civil penalty of up to $2,500 for each instance of a failure to comply with
342     a provision of this chapter;
343          (vi) award actual damages to an injured purchaser or consumer; and
344          (vii) award any other relief that the court deems reasonable and necessary.
345          (4) (a) At least 30 days before the day on which the division initiates an enforcement
346     action against a person that is subject to the requirements of this chapter, the division shall
347     provide the person with:
348          (i) written notice that identifies each alleged failure to comply with a requirement of
349     this chapter; and
350          (ii) an explanation of the basis for each allegation.
351          (b) Except as provided under Subsection (4)(c), the division may not initiate an action
352     if the person, within 30 days after the day on which the person receives the notice described in
353     Subsection (4)(a):
354          (i) cures the noticed failure to comply; and
355          (ii) provides the division with a written statement that the person:
356          (A) is now in compliance with the applicable provision of this chapter; and
357          (B) will remain in compliance with the applicable provision.
358          (c) The division may initiate a civil action against a person that:
359          (i) fails to remedy the person's failure to comply with a requirement of this chapter
360     after receiving the notice described in Subsection (4)(a); or
361          (ii) after coming into compliance and providing a written statement in accordance with
362     Subsection (4)(b), fails to comply with the same provision again.
363          (5) If a court grants judgment or injunctive relief to the division, the court shall award
364     the division:
365          (a) reasonable attorney fees;
366          (b) court costs; and
367          (c) investigative fees.
368          (6) (a) A person who violates an administrative or court order issued for failure to

369     comply with a provision of this chapter is subject to a civil penalty of no more than $5,000 for
370     each incident of noncompliance.
371          (b) A civil penalty authorized under this chapter may be imposed by the court in any
372     civil action brought by the division, or by the attorney general on behalf of the division.
373          (7) All money received for the payment of a fine or civil penalty imposed under this
374     section shall be deposited into the Consumer Protection Education and Training Fund
375     established in Section 13-2-8.
376          Section 11. Section 13-70-503 is enacted to read:
377          13-70-503. Private right of action.
378          (1) A user may bring an action against a person that does not comply with the
379     requirements of this chapter.
380          (2) A suit filed under the authority of this section shall be filed in the district court for
381     the district in which a user bringing the action resides.
382          (3) If a court finds that a person has failed to comply with a provision of this chapter,
383     the user who brings an action under this section is entitled to:
384          (a) injunctive relief;
385          (b) declaratory relief;
386          (c) court costs and reasonable attorney fees; and
387          (d) an amount equal to the greater of:
388          (i) actual damages; or
389          (ii) $2,500 per each incident of demonstrated noncompliance.
390          (4) A user may bring an action under this section regardless of whether another court
391     has enjoined the division or the attorney general from enforcing this chapter or declared any
392     provision of this chapter unconstitutional, unless that court decision is binding on the court in
393     which the action is brought.
394          (5) Non-mutual issue preclusion and non-mutual claim preclusion are not defenses to
395     an action brought under this section.
396          Section 12. Section 13-70-504 is enacted to read:
397          13-70-504. Waiver prohibited.
398          Notwithstanding any contract or choice-of-law provision in a contract, a waiver or
399     purported waiver of any of the following is void as unlawful, is against public policy, and a

400     court or arbitrator may not enforce or give effect to:
401          (1) a protection or requirement provided under this chapter;
402          (2) the right to cooperate with the division or to file a complaint with the division;
403          (3) the right to a private right of action as provided under this chapter; or
404          (4) the right to recover actual damages, statutory damages, civil penalties, costs, or fees
405     as allowed by this chapter.
406          Section 13. Section 13-70-505 is enacted to read:
407          13-70-505. Limitation of effect of chapter -- Damages and remedies.
408          This chapter does not subject a social media platform to damages or other legal
409     remedies to the extent that the social media platform is protected from those remedies under
410     federal law.
411          Section 14. Section 13-70-601 is enacted to read:
412     
Part 6. Severability.

413          13-70-601. Severability.
414          If any provision of this chapter or the application of any provision to any person or
415     circumstance is held invalid by a final decision of a court of competent jurisdiction, the
416     remainder of this chapter shall be given effect without the invalid provision or application.
417          Section 15. Effective date.
418          (1) Except as provided in Subsection (2), this bill takes effect on May 1, 2024.
419          (2) The actions affecting Section 13-2-1 (Effective 05/02/2024) take effect on May 2,
420     2024.