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Second Substitute S.B. 76

Senator Ed Mayne proposes the following substitute bill:


             1     
LENDERS REGISTRATION ACTS

             2     
AMENDMENTS

             3     
2006 GENERAL SESSION

             4     
STATE OF UTAH

             5     
Chief Sponsor: Ed Mayne

             6     
House Sponsor: David Clark

             7     
             8      LONG TITLE
             9      General Description:
             10          This bill modifies the Check Cashing Registration Act and the Title Lending
             11      Registration Act.
             12      Highlighted Provisions:
             13          This bill:
             14          .    provides for an administrative fine under certain circumstances related to the failure
             15      to be registered under the registration acts;
             16          .    expands the disclosures required for a deferred deposit loan;
             17          .    expands requirements for contracts of loans under the registration acts;
             18          .    establishes requirements for rolling over a deferred deposit loan;
             19          .    adds to the operational requirements of lenders under the registration acts;
             20          .    addresses the use of a check casher's name on an application and promissory note;
             21          .    addresses transactions involving persons other than the check casher;
             22          .    provides for enforcement by the department of specified federal statutes and
             23      regulations incorporated into the registration acts and of administrative rules;
             24          .    addresses the timing of check casher's responding to certain complaints;
             25          .    addresses rulemaking;


             26          .    requires the department to respond in writing to certain written complaints;
             27          .    addresses timing of examinations;
             28          .    provides for the imposition of administrative fines in general; and
             29          .    makes technical changes.
             30      Monies Appropriated in this Bill:
             31          None
             32      Other Special Clauses:
             33          None
             34      Utah Code Sections Affected:
             35      AMENDS:
             36          7-23-103, as last amended by Chapter 69, Laws of Utah 2003
             37          7-23-105, as last amended by Chapter 69, Laws of Utah 2003
             38          7-23-106, as last amended by Chapter 69, Laws of Utah 2003
             39          7-23-107, as last amended by Chapter 69, Laws of Utah 2003
             40          7-23-108, as enacted by Chapter 144, Laws of Utah 1999
             41          7-24-201, as enacted by Chapter 236, Laws of Utah 2003
             42          7-24-202, as enacted by Chapter 236, Laws of Utah 2003
             43          7-24-301, as enacted by Chapter 236, Laws of Utah 2003
             44          7-24-303, as enacted by Chapter 236, Laws of Utah 2003
             45     
             46      Be it enacted by the Legislature of the state of Utah:
             47          Section 1. Section 7-23-103 is amended to read:
             48           7-23-103. Registration -- Rulemaking.
             49          (1) (a) It is unlawful for a person to engage in the business of a check casher in Utah or
             50      with a Utah resident unless the person:
             51          (i) registers with the department in accordance with this chapter; and
             52          (ii) maintains a valid registration.
             53          (b) It is unlawful for a person to operate a mobile facility in this state to engage in the
             54      business of a check casher.
             55          [(c) Notwithstanding Subsection (1)(a), a person that is engaged in the business of a
             56      check casher in this state on May 3, 1999, is not required to be registered under this section


             57      until July 1, 1999.]
             58          (2) (a) A registration and a renewal of a registration expires on April 30 of each year
             59      unless on or before that date the person renews the registration.
             60          (b) To register under this section, a person shall:
             61          (i) pay an original registration fee established under Subsection 7-1-401 (8); and
             62          (ii) submit a registration statement containing the information described in Subsection
             63      (2)(d).
             64          (c) To renew a registration under this section, a person shall:
             65          (i) pay the annual fee established under Subsection 7-1-401 (5); and
             66          (ii) submit a renewal statement containing the information described in Subsection
             67      (2)(d).
             68          (d) A registration or renewal statement shall state:
             69          (i) the name of the person;
             70          (ii) the name in which the business will be transacted if different from that required in
             71      Subsection (2)(d)(i);
             72          (iii) the address of the person's principal business office, which may be outside this
             73      state;
             74          (iv) the addresses of all offices in this state at which the person conducts the business
             75      of a check casher;
             76          (v) if the person conducts the business of a check casher in this state but does not
             77      maintain an office in this state, a brief description of the manner in which the business is
             78      conducted;
             79          (vi) the name and address in this state of a designated agent upon whom service of
             80      process may be made;
             81          (vii) disclosure of any injunction, judgment, administrative order, or conviction of any
             82      crime involving moral turpitude with respect to that person or any officer, director, manager,
             83      operator, or principal of that person; and
             84          (viii) any other information required by the rules of the department.
             85          (e) (i) The commissioner may impose an administrative fine determined under
             86      Subsection (2)(e)(ii) on a person if:
             87          (A) the person is required to be registered under this chapter;


             88          (B) the person fails to register or renew a registration in accordance with this chapter;
             89          (C) the department notifies the person that the person is in violation of this chapter for
             90      failure to be registered; and
             91          (D) the person fails to register within 30 days after the day on which the person
             92      receives the notice described in Subsection (2)(e)(i)(C).
             93          (ii) Subject to Subsection (2)(e)(iii), the administrative fine is:
             94          (A) $500 if the person:
             95          (I) has no office in this state at which the person conducts the business of a check
             96      casher; or
             97          (II) has one office in this state at which the person conducts the business of a check
             98      casher; or
             99          (B) if the person has two or more offices in this state at which the person conducts the
             100      business of a check casher, $500 for each office at which the person conducts the business of a
             101      check casher.
             102          (iii) The commissioner may reduce or waive a fine imposed under this Subsection
             103      (2)(e) if the person shows good cause.
             104          (3) If the information in a registration or renewal statement required under Subsection
             105      (2) becomes inaccurate after filing, a person is not required to notify the department until:
             106          (a) that person is required to renew the registration; or
             107          (b) the department specifically requests earlier notification.
             108          (4) In accordance with Title 63, Chapter 46a, Utah Administrative Rulemaking Act, the
             109      department may make rules consistent with this section providing for the form, content, and
             110      filing of a registration and renewal statement.
             111          Section 2. Section 7-23-105 is amended to read:
             112           7-23-105. Operational requirements for deferred deposit loans.
             113          (1) If a check casher extends a deferred deposit loan, the check casher shall:
             114          (a) post in a conspicuous location on its premises that can be viewed by a person
             115      seeking a deferred deposit loan:
             116          (i) a complete schedule of any interest or fees charged for a deferred deposit loan that
             117      states the interest and fees using dollar amounts;
             118          (ii) a number the person can call to make a complaint to the department regarding the


             119      deferred deposit loan; and
             120          (iii) a list of states where the check casher is registered or authorized to offer deferred
             121      deposit loans through the Internet or other electronic means;
             122          (b) enter into a written contract for the deferred deposit loan;
             123          (c) conspicuously disclose in the written contract:
             124          (i) that under Subsection (3)(a), a person receiving a deferred deposit loan may make a
             125      partial payment in increments of at least $5 on the principal owed on the deferred deposit loan
             126      without incurring additional charges above the charges provided in the written contract;
             127          (ii) that under Subsection (3)(b), a person receiving a deferred deposit loan may rescind
             128      the deferred deposit loan on or before 5 p.m. of the next business day without incurring any
             129      charges;
             130          (iii) that[,] under Subsection (4)(b), the deferred deposit loan may not be rolled over
             131      [beyond] without the person receiving the deferred deposit loan requesting the rollover of the
             132      deferred deposit loan;
             133          (iv) that under Subsection (4)(c), the deferred deposit loan may not be rolled over if the
             134      rollover requires the person to pay the amount owed by the person under the deferred deposit
             135      loan in whole or in part more than 12 weeks after the day on which the deferred deposit loan is
             136      executed; and
             137          (v) (A) the name and address of a designated agent required to be provided the
             138      department under Subsection 7-23-103 (2)(d)(vi); and
             139          (B) a statement that service of process may be made to the designated agent;
             140          (d) provide the person seeking the deferred deposit loan a copy of the deferred deposit
             141      contract;
             142          (e) orally review with the person seeking the deferred deposit loan the terms of the
             143      deferred deposit loan including:
             144          (i) the amount of any interest rate or fee;
             145          (ii) the date on which the full amount of the deferred deposit loan is due; [and]
             146          (iii) that under Subsection (3)(a), a person receiving a deferred deposit loan may make
             147      a partial payment in increments of at least $5 on the principal owed on the deferred deposit
             148      loan without incurring additional charges above the charges provided in the written contract;
             149          (iv) that under Subsection (3)(b), a person receiving a deferred deposit loan may


             150      rescind the deferred deposit loan on or before 5 p.m. of the next business day without incurring
             151      any charges;
             152          [(iii) the fact] (v) that under Subsection (4)(b), the deferred deposit loan may not be
             153      rolled over [beyond] without the person receiving the deferred deposit loan requesting the
             154      rollover of the deferred deposit loan; and
             155          (vi) that under Subsection (4)(c), the deferred deposit loan may not be rolled over if the
             156      rollover requires the person to pay the amount owed by the person under the deferred deposit
             157      loan in whole or in part more than 12 weeks after the day on which the deferred deposit loan is
             158      executed; and
             159          (f) comply with:
             160          (i) Truth in Lending Act, 15 U.S.C. Sec. 1601 et seq., and its implementing federal
             161      regulations;
             162          (ii) Equal Credit Opportunity Act, 15 U.S.C. Sec. 1691[;], and its implementing federal
             163      regulations;
             164          (iii) Bank Secrecy Act, 12 U.S.C. Sec. 1829b, 12 U.S.C. 1951 through 1959, and 31
             165      U.S.C. Sec. 5311 through 5332, and its implementing federal regulations; and
             166          [(iii)] (iv) Title 70C, Utah Consumer Credit Code.
             167          (2) If a check casher extends a deferred deposit loan through the Internet or other
             168      electronic means, the check casher shall provide the information described in Subsection (1)(a)
             169      to the person receiving the deferred deposit loan:
             170          (a) in a conspicuous manner; and
             171          (b) prior to the [completion of] person entering into the deferred deposit loan.
             172          (3) A check casher that engages in a deferred deposit loan shall permit a person
             173      receiving a deferred deposit loan to:
             174          (a) make partial payments in increments of at least $5 on the principal owed on the
             175      deferred deposit loan at any time prior to maturity without incurring additional charges above
             176      the charges provided in the written contract; and
             177          (b) rescind the deferred deposit loan without incurring any charges by returning the
             178      deferred deposit loan amount to the check casher on or before 5 p.m. the next business day
             179      following the deferred deposit loan transaction.
             180          (4) A check casher that engages in a deferred deposit loan may not:


             181          (a) collect additional interest on a deferred deposit loan with an outstanding principal
             182      balance 12 weeks after the day on which the deferred deposit loan is executed;
             183          (b) [rollover] roll over a deferred deposit loan without the person receiving the deferred
             184      deposit loan requesting the rollover of the deferred deposit loan;
             185          (c) roll over a deferred deposit loan if the rollover requires a person to pay the amount
             186      owed by the person under a deferred deposit loan in whole or in part more than 12 weeks from
             187      the day on which the deferred deposit loan is first executed; or
             188          [(c)] (d) threaten to use or use the criminal process in any state to collect on the
             189      deferred deposit loan.
             190          (5) Notwithstanding Subsections (4)(a) and (4)[(c)](d), a check casher that is the holder
             191      of a check, draft, order, or other instrument that has been dishonored may use the remedies and
             192      notice procedures provided in Title 7, Chapter 15, Dishonored Instruments.
             193          (6) For a deferred deposit loan executed on or after May 1, 2006, a check casher that
             194      extends a deferred deposit loan:
             195          (a) shall use only the name listed in Subsection 7-23-103 (2)(d)(i) or (ii) on:
             196          (i) an application for a deferred deposit loan; and
             197          (ii) the promissory note for a deferred deposit loan; and
             198          (b) may not arrange a deferred deposit loan on behalf of another person if that person is
             199      not registered as a check casher under this chapter.
             200          Section 3. Section 7-23-106 is amended to read:
             201           7-23-106. Enforcement by department -- Rulemaking -- Complaints.
             202          (1) Subject to the requirements of Title 63, Chapter 46b, Administrative Procedures
             203      Act, the department may:
             204          [(1)] (a) receive and act on complaints;
             205          (b) take action designed to obtain voluntary compliance with this chapter;
             206          (c) commence administrative or judicial proceedings on its own initiative to enforce
             207      compliance with this chapter including the federal law incorporated by reference to this chapter
             208      under Section 7-23-105 ; or
             209          (d) take action against any check casher that fails to:
             210          (i) respond to the department, in writing within [30] 15 business days, to a complaint
             211      filed with the department; or


             212          (ii) submit information as requested by the department[;].
             213          (2) The department may:
             214          [(2)] (a) counsel persons and groups on their rights and duties under this chapter;
             215          [(3)] (b) make rules in accordance with Title 63, Chapter 46a, Utah Administrative
             216      Rulemaking Act, to:
             217          [(a)] (i) restrict or prohibit lending or servicing practices that are misleading, unfair, or
             218      abusive;
             219          [(b)] (ii) promote or assure fair and full disclosure of the terms and conditions of
             220      agreements and communications between check cashers and customers; or
             221          [(c)] (iii) promote or assure uniform application of or to resolve ambiguities in
             222      applicable state or federal laws or federal regulations; and
             223          [(4)] (c) employ hearing examiners, clerks, and other employees and agents as
             224      necessary to perform [its] the department's duties under this chapter.
             225          (3) The department shall:
             226          (a) in accordance with Title 63, Chapter 46a, Utah Administrative Rulemaking Act,
             227      make rules establishing when information required to be conspicuously disclosed in a contract
             228      under this chapter is considered to be conspicuously disclosed; and
             229          (b) respond in writing to a complaint filed with the department:
             230          (i) by no later than 30 business days from the day on which the complaint is filed with
             231      the department; and
             232          (ii) if the complaint:
             233          (A) is in writing;
             234          (B) provides an address to which the department may send a response; and
             235          (C) is made by a person who:
             236          (I) obtains a deferred deposit loan covered by this chapter; or
             237          (II) is denied a deferred deposit loan covered by this chapter for a reason required to be
             238      disclosed under the Equal Credit Opportunity Act, 15 U.S.C. Sec. 1691, and its implementing
             239      federal regulations.
             240          Section 4. Section 7-23-107 is amended to read:
             241           7-23-107. Examination of books, accounts, and records by the department.
             242          (1) At least [once every calendar year] annually the department shall, for each premise


             243      engaging in the business of a check casher:
             244          (a) examine the books, accounts, and records; and
             245          (b) make investigations to determine compliance with this chapter.
             246          (2) In accordance with Section 7-1-401 , the check casher shall pay a fee for an
             247      examination conducted under Subsection (1).
             248          Section 5. Section 7-23-108 is amended to read:
             249           7-23-108. Penalties.
             250          (1) A person who violates this chapter or who files materially false information with a
             251      registration or renewal under Section 7-23-103 is:
             252          (a) guilty of a class B misdemeanor except for a violation of:
             253          (i) Subsection 7-23-105 (1)(f)(i), (ii), or (iii); or
             254          (ii) rules made under Section 7-23-106 ; and
             255          (b) subject to revocation of a person's registration under this chapter.
             256          (2) Subject to Title 63, Chapter 46b, Administrative Procedures Act, if the department
             257      determines that a person is engaging in the business of cashing checks in violation of this
             258      chapter, the department may:
             259          (a) revoke that person's registration under this chapter;
             260          (b) issue a cease and desist order from committing any further violations; [or]
             261          (c) prohibit the person from continuing to engage in the business of a check casher[.];
             262          (d) impose an administrative fine not to exceed $1,000 per violation, except that a fine
             263      imposed under Subsection 7-23-103 (2)(e) shall comply with Subsection 7-23-103 (2)(e); or
             264          (e) take any combination of actions listed under this Subsection (2).
             265          Section 6. Section 7-24-201 is amended to read:
             266           7-24-201. Registration -- Rulemaking.
             267          (1) (a) It is unlawful for a person to extend a title loan in Utah or with a Utah resident
             268      unless the person:
             269          (i) registers with the department in accordance with this chapter; and
             270          (ii) maintains a valid registration.
             271          (b) It is unlawful for a person to operate a mobile facility in this state to extend a title
             272      loan.
             273          [(c) Notwithstanding Subsection (1)(a), a person that is a title lender in this state on


             274      May 5, 2003, is not required to be registered under this section until July 1, 2003.]
             275          (2) (a) A registration and a renewal of a registration expires on April 30 of each year
             276      unless on or before that date the person renews the registration.
             277          (b) To register under this section, a person shall:
             278          (i) pay an original registration fee established under Subsection 7-1-401 (8); and
             279          (ii) submit a registration statement containing the information described in Subsection
             280      (2)(d).
             281          (c) To renew a registration under this section, a person shall:
             282          (i) pay the annual fee established under Subsection 7-1-401 (5); and
             283          (ii) submit a renewal statement containing the information described in Subsection
             284      (2)(d).
             285          (d) A registration or renewal statement shall state:
             286          (i) the name of the person;
             287          (ii) the name in which the business will be transacted if different from that required in
             288      Subsection (2)(d)(i);
             289          (iii) the address of the person's principal business office, which may be outside this
             290      state;
             291          (iv) the addresses of all offices in this state at which the person extends title loans;
             292          (v) if the person extends title loans in this state but does not maintain an office in this
             293      state, a brief description of the manner in which the business is conducted;
             294          (vi) the name and address in this state of a designated agent upon whom service of
             295      process may be made;
             296          (vii) disclosure of any injunction, judgment, administrative order, or conviction of any
             297      crime involving moral turpitude with respect to that person or any officer, director, manager,
             298      operator, or principal of that person; and
             299          (viii) any other information required by the rules of the department.
             300          (e) (i) The commissioner may impose an administrative fine determined under
             301      Subsection (2)(e)(ii) on a person if:
             302          (A) the person is required to be registered under this chapter;
             303          (B) the person fails to register or renew a registration in accordance with this chapter;
             304          (C) the department notifies the person that the person is in violation of this chapter for


             305      failure to be registered; and
             306          (D) the person fails to register within 30 days after the day on which the person
             307      receives the notice described in Subsection (2)(e)(i)(C).
             308          (ii) Subject to Subsection (2)(e)(iii), the administrative fine is:
             309          (A) $500 if the person:
             310          (I) has no office in this state at which the person extends a title loan; or
             311          (II) has one office in this state at which the person extends a title loan; or
             312          (B) if the person has two or more offices in this state at which the person extends a title
             313      loan, $500 for each office at which the person extends a title loan.
             314          (iii) The commissioner may reduce or waive a fine imposed under this Subsection
             315      (2)(e) if the person shows good cause.
             316          (3) If the information in a registration or renewal statement required under Subsection
             317      (2) becomes inaccurate after filing, a person is not required to notify the department until:
             318          (a) that person is required to renew the registration; or
             319          (b) the department specifically requests earlier notification.
             320          (4) In accordance with Title 63, Chapter 46a, Utah Administrative Rulemaking Act, the
             321      department may make rules consistent with this section providing for the form, content, and
             322      filing of a registration and renewal statement.
             323          Section 7. Section 7-24-202 is amended to read:
             324           7-24-202. Operational requirements for title loans.
             325          (1) A title lender shall:
             326          (a) post in a conspicuous location on its premises that can be viewed by a person
             327      seeking a title loan:
             328          (i) a complete schedule of any interest or fees charged for a title loan that states the
             329      interest and fees:
             330          (A) as dollar amounts; and
             331          (B) as annual percentage rates; and
             332          (ii) a telephone number a person may call to make a complaint to the department
             333      regarding a title loan;
             334          (b) enter into a written contract for the title loan containing:
             335          (i) the name of the person receiving the title loan;


             336          (ii) the transaction date;
             337          (iii) the amount of the title loan; [and]
             338          (iv) a statement of the total amount of any interest or fees that may be charged for the
             339      title loan, expressed as:
             340          (A) a dollar amount; and
             341          (B) an annual percentage rate; and
             342          (v) (A) the name and address of the designated agent required to be provided the
             343      department under Subsection 7-24-201 (2)(d)(vi); and
             344          (B) a statement that service of process may be made to the designated agent;
             345          (c) provide the person seeking the title loan a copy of the written contract described in
             346      Subsection (1)(b);
             347          (d) prior to the execution of the title loan:
             348          (i) orally review with the person seeking the title loan the terms of the title loan
             349      including:
             350          (A) the amount of any interest rate or fee, expressed as:
             351          (I) a dollar amount; and
             352          (II) an annual percentage rate; and
             353          (B) the date on which the full amount of the title loan is due; and
             354          (ii) provide the person seeking the title loan a copy of the disclosure form adopted by
             355      the department under Section 7-24-203 ; and
             356          (e) comply with:
             357          (i) Truth in Lending Act, 15 U.S.C. Sec. 1601 et seq., and its implementing federal
             358      regulations;
             359          (ii) Equal Credit Opportunity Act, 15 U.S.C. Sec. 1691[;], and its implementing federal
             360      regulations;
             361          (iii) Bank Secrecy Act, 12 U.S.C. Sec. 1829b, 12 U.S.C. Sec. 1951 through 1959, and
             362      31 U.S.C. Sec. 5311 and 5332, and its implementing federal regulations; and
             363          [(iii)] (iv) Title 70C, Utah Consumer Credit Code.
             364          (2) If a title lender extends a title loan through the Internet or other electronic means,
             365      the title lender shall:
             366          (a) provide the information described in Subsection (1)(a) to the person receiving the


             367      title loan:
             368          (i) in a conspicuous manner; and
             369          (ii) prior to the [completion of] person entering into the title loan; and
             370          (b) in connection with the disclosure required under Subsection (2)(a), provide a list of
             371      states where the title lender is registered or authorized to offer title loans through the Internet or
             372      other electronic means.
             373          (3) A title lender may not:
             374          (a) rollover a title loan unless the person receiving the title loan requests a rollover of
             375      the title loan;
             376          (b) extend more than one title loan on any vehicle at one time;
             377          (c) extend a title loan that exceeds the fair market value of the vehicle securing the title
             378      loan; or
             379          (d) extend a title loan without regard to the ability of the person seeking the title loan to
             380      repay the title loan, including the person's:
             381          (i) current and expected income;
             382          (ii) current obligations; and
             383          (iii) employment.
             384          (4) A title lender has met the requirements of Subsection (3)(d) if the person seeking a
             385      title loan provides the title lender with a signed acknowledgment that:
             386          (a) the person has provided the title lender with true and correct information
             387      concerning the person's income, obligations, and employment; and
             388          (b) the person has the ability to repay the title loan.
             389          Section 8. Section 7-24-301 is amended to read:
             390           7-24-301. Enforcement by department -- Rulemaking.
             391          (1) Subject to the requirements of Title 63, Chapter 46b, Administrative Procedures
             392      Act, the department may:
             393          [(1)] (a) receive and act on complaints;
             394          (b) take action designed to obtain voluntary compliance with this chapter; or
             395          (c) commence administrative or judicial proceedings on its own initiative to enforce
             396      compliance with this chapter[;] including the federal law incorporated by reference to this
             397      chapter under Section 7-24-202 .


             398          (2) The department may:
             399          [(2)] (a) counsel persons and groups on their rights and duties under this chapter;
             400          [(3)] (b) make rules to:
             401          [(a)] (i) restrict or prohibit lending or servicing practices that are misleading, unfair, or
             402      abusive;
             403          [(b)] (ii) promote or assure fair and full disclosure of the terms and conditions of
             404      agreements and communications between title lenders and customers; or
             405          [(c)] (iii) promote or assure uniform application of or to resolve ambiguities in
             406      applicable state or federal laws or federal regulations; and
             407          [(4)] (c) employ hearing examiners, clerks, and other employees and agents as
             408      necessary to perform the department's duties under this chapter.
             409          Section 9. Section 7-24-303 is amended to read:
             410           7-24-303. Penalties.
             411          (1) A person who violates this chapter or who files materially false information with a
             412      registration or renewal under Section 7-24-201 is:
             413          (a) guilty of a class B misdemeanor[; and] except for a violation of:
             414          (i) Subsection 7-24-202 (1)(e)(i), (ii), or (iii); or
             415          (ii) rules made under Subsection 7-24-301 (2)(b); and
             416          (b) subject to revocation of a person's registration under this chapter.
             417          (2) Subject to Title 63, Chapter 46b, Administrative Procedures Act, if the department
             418      determines that a person is extending title loans in violation of this chapter, the department
             419      may:
             420          (a) revoke that person's registration under this chapter;
             421          (b) issue a cease and desist order from committing any further violations; [or]
             422          (c) prohibit the person from continuing to extend title loans[.];
             423          (d) impose an administrative fine not to exceed $1,000 per violation, except that a fine
             424      imposed under Subsection 7-24-201 (2)(e) shall comply with Subsection 7-24-201 (2)(e); or
             425          (e) take any combination of actions listed under this Subsection (2).
             426          (3) A person is not subject to the penalties under this section for a violation of this
             427      chapter that was not willful or intentional, including a violation resulting from a clerical error.


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