Troubleshooting Guide for Audio and Video Streams

Streaming Issues:

Glitchy or Skipping Audio or Video Stream:

The first thing to try is refreshing your page. Refreshing can often fix a glitchy stream. If that doesn't work, you may want to check that your internet connection is fast enough to stream audio or video.

Web Page Freezes, Crashes, or Locks:

Some chromium-based browsers (Google Chrome, Microsoft Edge, and Brave) will sometimes have difficulty playing a stream. Try switching to Mozilla Firefox if the page is consistently freezing, crashing, or locking.

Web Browser Issues:

If you see a warning saying your browser doesn't support HTML5 Audio or Video, you can download a browser that does. Here are a few options:

Note, to stream video, a modern web browser is required. Internet Explorer 11 is the only supported version of Internet Explorer, and only on Windows 10.

Live Captioning Issues:

If the live captioning on the streaming video does not work, current versions of Chrome, Safari, and Microsoft Edge all have support for live captioning built-in. This will work for all video feeds, both live and archived.

MacOS: Chrome, Safari, Firefox Windows: Chrome Windows: Microsoft Edge
  1. Open Mac System Settings
  2. Click "Accessibility"
  3. Select "Hearing" then "Live Captions (Beta)"
  4. Toggle "Live Captions (Beta)" to on

Note, in Chrome, an icon will now appear next to your user icon that will allow you to toggle live captioning.
  1. Open Google Chrome
  2. Click the three dots in the top right corner of the browser
  3. Select "Settings" then "Accessibility"
  4. Toggle "Live Caption" to on

Note, in Chrome, an icon will now appear next to your user icon that will allow you to toggle live captioning.
  1. Open browser settings
  2. Click "Accessibility" then "Captions"
  3. Toggle the "Live Caption" to on

iPhone: Chrome, Safari Android: Chrome
  1. Open iOS System Settings
  2. Click "Accessibility"
  3. Select "Hearing" then "Live Captions (Beta)"
  4. Toggle "Live Captions (Beta)" to on

Note, a small round icon will now appear on your screen that will allow you to control live captioning.
  1. Open phone settings
  2. Click "Accessibility" then "Hearing Enhancements"
  3. Toggle the "Live Caption" to on

Closed Captioning Issues:

As of 1/16/2024 closed captioning is only working for the live floor streams. It does not work for the 2024 or 2025 archived streams. Legislative IT is working to resolve the issue.

Note, JavaScript is a requirement for the streaming audio/video pages to work correctly.