Troubleshooting Guide for Audio and Video Streams


If the stream seems glitchy or starts skipping

The first thing to try is refreshing your page. Refreshing can often fix a glitchy stream. If that doesn't work, you may want to check that your internet connection is fast enough to stream audio or video.


If your web browser doesn't support HTML5 Audio/Video

If you see a warning saying your browser doesn't support HTML5 Audio or Video, you can download a browser that does. Here are a few options:


If you want to use Flash to listen to the meeting

Some browsers still support Flash, but you must enable it. Here are instructions for a few browsers:


Support for Microsoft Internet Explorer

To stream legislature video, a modern web browser is required. Internet Explorer 11 is the only supported version of Internet Explorer, and only on Windows 10.


Closed Captions


If closed captions aren't showing up correctly in Safari for Mac

Turn on captions, and refresh the page.


Captions in Safari on iOS

Safari on iOS seems to ignore the video player's own closed caption option. To make them show, make the video full-screen. When the video is full-screen, there is a little "Audio & Subtitles" icon in the bottom-right corner. Touch it and choose "Unknown CC", rather than "Auto (Recommended)" and captions should show.


Note: JavaScript is a requirement for the streaming audio/video pages to work correctly.