Troubleshooting Guide for Audio and Video Streams

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If the stream seems glitchy or starts skipping

The first thing to try is refreshing your page. Refreshing can often fix a glitchy stream. If that doesn't work, you may want to check that your internet connection is fast enough to stream audio or video.

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If the web page freezes, crashes, or locks up each time you watch

Some chromium-based browsers (Google Chrome, Microsoft Edge, & Brave) will sometimes struggle to play a stream. Try switching to Mozilla Firefox if the page is consistently freezing.

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If your web browser doesn't support HTML5 Audio/Video

If you see a warning saying your browser doesn't support HTML5 Audio or Video, you can download a browser that does. Here are a few options:

• Mozilla Firefox
• Google Chrome
• Microsoft Edge (Windows Only)

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Support for Microsoft Internet Explorer

To stream legislature video, a modern web browser is required. Internet Explorer 11 is the only supported version of Internet Explorer, and only on Windows 10.

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Closed Captions

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If closed captions aren't showing up correctly in Safari for Mac

Turn on captions, and refresh the page.

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Captions in Safari on iOS

Safari on iOS seems to ignore the video player's own closed caption option. To make them show, make the video full-screen. When the video is full-screen, there is a little "Audio & Subtitles" icon in the bottom-right corner. Touch it and choose "Unknown CC", rather than "Auto (Recommended)" and captions should show.

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Note: JavaScript is a requirement for the streaming audio/video pages to work correctly.