COBI 2015 - Driver Services

Overview
Issues
Performance
Financials

Sources Uses

FY 2016 Appropriation

Driver License Services ensures that the citizens who operate motor vehicles on the highways of Utah have complied with the requirements and have proven their proficiency. Identification and acquisition of appropriate technology methods are realized as resources become available for automation and improved customer services. Applicants for driver license and identification cards are issued after these applicants have substantially established their identity.

Funding History

Appropriation Overview

During the 2015 General Session, the Legislature appropriated for Fiscal Year 2016, $18,197,100 from all sources for Driver Services. This is a 7.6 percent increase from Fiscal Year 2015 revised estimated amounts from all sources.

Appropriation Adjustments

In addition to statewide compensation and internal service fund cost increases, the following appropriation adjustments were made during the 2015 General Session:

DescriptionOngoingOne-Time Camera System Replacement$0$250,000

OngoingOne-TimeFinancing Source

$0$250,000Dept. of Public Safety Rest. Acct.

No Description

Credit Card Readers$0$208,000

OngoingOne-TimeFinancing Source

$0$208,000Dept. of Public Safety Rest. Acct.

No Description

Electronic Tablet Testing - DTS Fees, Tablet Maint.$98,000$0

OngoingOne-TimeFinancing Source

$98,000$0Dept. of Public Safety Rest. Acct.

No Description

Mailing and Printing Cost Increase$250,000$0

OngoingOne-TimeFinancing Source

$250,000$0Dept. of Public Safety Rest. Acct.

No Description

Driver License Service performance is tracked with various measures. Below are those measurements that are most relevant. These are: (1) Average wait time (2) Average Service Time and (3) Driver License call abandonment.

Average wait time and average service time have fluctuated over time and recently have increased. This is mainly due to significant changes to day-to-day business, namely changes in association with REAL ID. These changes include requiring all applicants to renew in person with proof of citizenship that have resulted in longer processing times. Also additional equipment and security requirements have added to the increase.

The Driver License Division recently added a central call center to service calls concerning driver license questions. This call center replaces the previous system of having driver license clerks manage both incoming calls and in-office service. Since its recent inception, the percentage of abandoned calls has steadily declined.

Intent Language

HB0003: Item 29

Under section 63J-1-603 of the Utah Code, the Legislature intends that appropriations provided for The Department of Public Safety -Driver License line item not lapse at the close of Fiscal Year 2015.

Display By:

Funding Source

Expenditure Category

Appropriation Type:

Appropriation History by

Sources of Finance	FY11 Actual	FY12 Actual	FY13 Actual	FY14 Actual	FY15 Approp	FY15 Change	FY15 Revised	FY16 Change	FY16 Approp
General Fund	294,600	0	0	0	0	0	0	0	0
General Fund, One-time	0	6,000	0	0	0	0	0	0	0
Dedicated Credits Revenue	6,600	6,300	10,500	9,200	9,000	0	9,000	0	9,000
Dept. of Public Safety Rest. Acct.	16,744,900	16,093,600	14,813,800	14,344,900	16,777,600	0	16,777,600	1,356,800	18,134,400
Transfers	0	0	0	1,610,000	0	0	0	0	0
Transfers - Within Agency	0	(2,877,100)	0	0	0	0	0	0	0
Pass-through	47,300	53,700	53,700	57,100	53,700	0	53,700	0	53,700
Beginning Nonlapsing	1,939,700	3,477,600	1,027,300	0	0	71,000	71,000	(71,000)	0
Closing Nonlapsing	(3,477,600)	(1,027,200)	0	(71,000)	0	0	0	0	0
Total	$15,555,500	$15,732,900	$15,905,300	$15,950,200	$16,840,300	$71,000	$16,911,300	$1,285,800	$18,197,100

Categories of Expenditure	FY11 Actual	FY12 Actual	FY13 Actual	FY14 Actual	FY15 Approp	FY15 Change	FY15 Revised	FY16 Change	FY16 Approp
Personnel Services	11,112,700	11,310,900	11,512,300	12,566,100	12,612,000	388,000	13,000,000	458,900	13,458,900
In-state Travel	30,700	22,800	15,600	15,200	15,600	(400)	15,200	0	15,200
Out-of-state Travel	2,500	3,100	4,800	5,000	4,800	200	5,000	0	5,000
Current Expense	3,196,500	3,290,600	3,560,700	2,648,500	3,361,300	(223,900)	3,137,400	777,900	3,915,300
DP Current Expense	342,100	427,000	756,400	658,300	791,100	(91,100)	700,000	49,000	749,000
DP Capital Outlay	808,800	603,300	0	0	0	0	0	0	0
Capital Outlay	14,900	21,500	0	0	0	0	0	0	0
Other Charges/Pass Thru	47,300	53,700	55,500	57,100	55,500	(1,800)	53,700	0	53,700
Total	$15,555,500	$15,732,900	$15,905,300	$15,950,200	$16,840,300	$71,000	$16,911,300	$1,285,800	$18,197,100

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Other Indicators	FY11 Actual	FY12 Actual	FY13 Actual	FY14 Actual	FY15 Approp	FY15 Change	FY15 Revised	FY16 Approp
Budgeted FTE	221.50	233	219.80	228.50	243	0	243	243
Actual FTE	219.70	223.80	226.20	225.10	0	0	0	0
Vehicles	23	23	23	21	23	(2)	21	21

COBI contains unaudited data as presented to the Legislature by state agencies at the time of publication. For audited financial data see the State of Utah's Comprehensive Annual Financial Reports.