The Bureau of Medicaid Operations has the following five components:
- Customer Service - The Bureau staffs the Medicaid Information Line, providing online service to providers and clients regarding Medicaid eligibility, provider payment, and general information regarding all aspects of services provided by Medicaid. An automated call management system ensures that calls get routed to the correct area without having to go through numerous transfers. There is an automated phone system for providers to verify client eligibility.
- Utah Health Information Network (UHIN) Involvement - UHIN is a statewide cooperative of Medicaid, providers, and other third party payers. Its goal is to standardize health care information so that all claims data can go in an electronic transaction to participating payers.
- Medicaid Management Information System (MMIS) - Bureau staff identifies and approves updates and modifications to the MMIS to ensure the system is properly handling information on services provided by Medicaid. The staff also requests additional programming to implement policy changes and new federal/State regulations affecting claims processing. Staff is responsible for maintenance and data input of the MMIS subsystems, i.e. - provider file, reference file, and security information.
- Claims Processing - The Bureau processes all claims received by Medicaid to ensure proper entry of information into the MMIS system and correct payment. The Bureau troubleshoots with providers in the event there are questions regarding payment or non-payment of claims, and coordinates repayment processes with other State and federal agencies. The majority of all claims are processed and paid electronically.
- Provider Enrollment - The Bureau processes all applications of providers wanting to enroll as a Utah Medicaid Provider. Providers cannot sign up for Medicaid if they have current disciplinary action license restrictions, certain felonies, or misdemeanor conviction for a controlled substance. Additionally, a provider cannot have current or prior problems involving sexual misconduct.
- Special Programs - The Bureau manages special programs under contract with Family Health and Preparedness (Prenatal program) and the Division of Child and Family Services (Custody Medical Care Program for foster care children). It also manages the Buy-out Program that ensures compliance with the third party liability requirements of the 1990 federal Omnibus Budget Reconciliation Act legislation. Additionally, the Bureau manages Utah Medicaid's required participation in the federally-funded Indian Health Services program.
During the 2015 General Session, the Legislature appropriated for Fiscal Year 2016, $4,134,200 from all sources for Medicaid Operations. This is a 31 percent reduction from Fiscal Year 2015 revised estimated amounts from all sources. The total includes $522,100 from the General/Education Funds, a reduction of 58.5 percent from revised Fiscal Year 2015 estimates.
In addition to statewide compensation and internal service fund cost increases, the following appropriation adjustments were made during the 2015 General Session:
COBI contains unaudited data as presented to the Legislature by state agencies at the time of publication. For audited financial data see the State of Utah's Comprehensive Annual Financial Reports.